Frequently Asked Questions (FAQ)
Welcome to HealthQuick’s FAQ page. We understand that choosing a healthcare provider and diagnostic service can come with many questions. That’s why we’ve compiled a list of detailed answers to the most frequently asked questions to help you understand how we can serve you better. If you have any additional queries, feel free to reach out to us through our contact information provided below.
1. What services does HealthQuick offer?
HealthQuick connects you with top-tier diagnostic labs for various medical tests, including full-body checkups. We also offer home sample collection services in Delhi NCR for your convenience.
2. How do I book a home collection for a test?
You can easily book a home collection by visiting our website, selecting the desired test or package, and providing your contact details. Our team will schedule the collection at a time that suits you.
3. Which areas do you serve for home collection?
We currently offer home collection services across Delhi NCR, including Delhi, Noida, Gurgaon, Faridabad, and Ghaziabad.
4. Are your partner labs certified?
Yes, all our partner labs are certified by NABL, ICMR, ISO 9001:2015, and CAP-accredited, ensuring the highest standards of quality and reliability in testing.
5. How long does it take to receive my test results?
Test results are typically available within 24 to 48 hours, depending on the type of test. You will receive your results via email or through our website.
6. How can I pay for my tests?
We accept multiple payment methods, including cash and UPI, to make transactions easy and secure.
7. Is my medical data secure?
Yes, we take data privacy seriously. All your personal and medical information is encrypted and securely stored, and we only share it with authorized labs for testing purposes.
8. Can I cancel or reschedule my home collection appointment?
Yes, you can cancel or reschedule your appointment by contacting our customer support team at least 24 hours in advance.
9. Do you offer discounts on test packages?
We regularly offer discounts and promotional offers on full-body checkup packages. Keep an eye on our website or subscribe to our newsletter for updates.
10. How can I contact customer support?
You can reach our customer support team via email at support@healthquick.in or call us at +91-9205117734 | +91-9205117735 for any inquiries or assistance.